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Privacy Policy

This is our Privacy Policy

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Our Commitment to You

At Trecone we are committed to the fundamental right to the protection of your personal data. 

We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly.

We ensure your privacy is protected. We guarantee compliance with current data protection legislation, and take a proactive data protection approach with regard to the services we provide.

We strive to be transparent in the way we process your data. We have written our Privacy Policy and related documents in plain language. We want you to read our policies and understand our privacy practices.

Privacy Policy 

Welcome to Trecone Privacy Policy. Thank you for taking the time to read it.

Trecone cares about the privacy of individuals who use our mobile applications (the “Apps”)  and, where applicable, its websites (the “Sites”) (together with the Apps, the “Services”). 

For simplicity, “TrecoPlay “,“Trecone” or “us/we/our”, refers to Trecone Solutions S.L (hereinafter “Trecone”, “we” or “us”), a Spanish company, with company registration number B-87693081, whose registered office is at Calle San Pedro 8, 1º, 10003 Caceres,  Spain.

This Trecone Privacy Policy for Customers and Website Visitors (“Policy”) applies to our Services, and any website that links to this Policy, unless otherwise noted in a separate privacy policy. The Policy explains how Trecone collects, processes, and safeguards information we obtain from and about our visitors to our Site, customers, and business prospects and partners, including information we collect when you visit our Site, or use our Services. It also tells you about your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns.

This Policy applies beginning November 1, 2020. 

First Layer of information

Responsible for the treatment: Trecone Solutions SL, B-87693081  Calle San Pedro 8, 1º, 10003 Caceres,  Spain.  Data Protection officer (DPO): Javier Canales Luna

Purposes of processing your personal data: Manage and maintain the business relationship. Address requests for information. Send Trecone’s commercial communications. Deliver and improve our Services. Additionally, we use your information to conduct market research information. We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law.

Origin: Provided by the user himself and by third-party business partners.

Bases legitimation: Consent of the interested party. Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;

Assignment Recipients: All are necessary for the fulfillment of the aforementioned purposes, or they are carried out in compliance with a legal obligation. Public administrations, providers for the provision of the requested services, collaborating companies and entities.

Participants Rights: We inform you that you can exercise, where appropriate, the rights of access, rectification or deletion, limitation of treatment, opposition, to the portability of the data or not to be the subject of a decision based solely on automated treatment, as well as to withdraw the consent given.

You can file claims with the Spanish Data Protection Agency:, the Spanish Control Authority.  More information in the complete Privacy Policy of this document.

Second Layer of information


We are committed to the fundamental right to the protection of your personal data. Trecone guarantees compliance with current data protection legislation, including General Data Protection Regulation (“GDPR”), the comprehensive privacy legislation of the EU. We also are fully compliant with Spanish regulations on the protection of personal data, reflected in Organic Law 3/2018, of December 5, Protection of Personal Data and Guarantee of Digital Rights (“LOPD”)  

The Policy also explains your rights and choices with respect to your personal information, and how you can contact us if you have any questions or concerns. No part of the Services is directed to children under the age of 14, nor do we knowingly collect information from anyone under the age of 14. This Policy does not apply to other websites, mobile applications and services provided by Trecone. Please visit the privacy policy for the respective website, mobile application or service.

This privacy policy is intended to inform you about your rights under the GDPR. 

Your use of the Services is subject to this Policy and the Terms of Service accessible on the Sites. If any term of this Policy is unacceptable to you, please do not use the Services and do not provide your personal information.

Table Of Content

  1. Who we are
  2. Information we collect
  3. Cookies
  4. What is the origin of the information
  5. How we use your information. What services we provide
  6. How we share information
  7. Data transfer and international transfers
  8. Exercise of your rights
  9. How long we retain your information
  10. How we protect your information
  11.  Minors
  12.  Privacy policy changes
  13. How to contact us

1. Who we are

Trecone is responsible for the treatment of your personal data for the purposes of providing you with the services identified in this Policy. 

Trecone is a company domiciled at Calle San Pedro 8, 1º, 10003 Caceres,  Spain  and its NIF number is  B-87693081 .

We inform you that Trecone has a Data Protection Delegate according to the RGPD, who is at your disposal for any questions or queries you want to make regarding this matter. You can contact us through the email provided in the “How to contact us” sesion below.

2. What information will we collect from you?

Personal information provided directly by you

You choose to give us certain information when using our services. This includes:

Registration, Orders, Requests, and Other Information You Provide: We collect your information, including your sign-in credentials, username and password, name, job function, e-mail address and phone number, when you complete an order form,  provide us with your CV to work with us, register to login to or use our Services, request that we contact you or provide additional information to attend an event.

Communications: If you contact us directly, such as to request information, access the Services, or connect with Customer Support, we may receive additional information about you, such as your name, email address, phone number, and the content, date and time of your message, and our reply. We also may receive other information you may voluntarily choose to provide.

Payment Information: If you purchase a subscription to use our Services, we will collect payment information that you provide, such as bank account information, and other information necessary to transfer funds such as your billing details. We use third-party payment processing companies to process your payment information.

Surveys: We also may receive information if you complete a survey, such as demographic information (e.g., age, gender) and any other information you choose to provide. 

Information we collect about you when you use the Apps

When you use our Apps, we collect information about how you’ve used them, the devices you use to access our Apps, information about other apps installed in your devices, and how you use them. See below for more details:

App Usage Information: We receive information about your interactions with the Apps like the pages or other content you view, the dates and times of your interactions, or how often you use our Services.

Mobile Plan information: Based on information you may choose to provide us about your mobile plan and data volume and usage, we may use this information to help you understand your plan usage as part of the Services provided to you.

Device Information: We collect information from and about the device(s) you use to access our services, including: 

  • hardware and software information such as device ID and type, device-specific and apps settings and characteristics, browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI);
  • information on your wireless and mobile network connection, like your service provider and signal strength;

Other Apps Information: We collect information about which apps you use, how much time is spent on an app, and how many times a specific app is used. We use this information to offer analytics to our users through our apps, and we used this data anonymized and aggregated for market research purposes. For more information, please visit Market Research Information in section 5 below.

Other information with your consent: 

Location data: We infer your location from information we collect (for example, your IP address indicates the general geographic region from which you are connecting to the Internet). We aggregate and anonymize your location data at the regional level. We may use this aggregated location data in order to improve the Services and/or to provide market research information.

Information we obtain from third parties

We may receive non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioral data, installed apps, geolocation in de-identified form), as well as personal information in anonymised form. We may combine this information with the other information we collect about you to provide more useful information to you regarding our Services. 

We also receive information when you register through a Trecone partner (e.g., a partner who co-hosts an event, webinar, or whitepaper).

3. Cookies

Treonce uses Cookies to help us remember your preferences and settings, and to analyse your use of our services. You may read our Cookies Policy for more information.

We do not use cookies in our Apps. 

4. What is the origin of the information

We consider that most of the data we collect is freely provided to us.

Trecone may obtain and process your personal data through a legitimate cession of a third party business partner. This information will always be transferred to us in non-personal or anonymised format (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioral data, installed apps, geolocation in de-identified form).

This information does not include special categories of personal data.

5. How we use your information. What services we provide

The main reason we use your information is to deliver and improve our services, and deliver Market Research Information. Additionally, we use your info to help keep you safe. Read on for a more detailed explanation of the various reasons we use your information. 

Providing and Improving the Services

To provide, enhance, improve, and personalize our Services. We also may send push notifications to your device. You have choices with respect to the communications you receive from us. Please see “Exercise for your rights” Section 8 below.


To understand and analyze how you use our Services.

Facilitating Transactions

Your payment information to facilitate your transactions and payments.

Market Research Information

We use the information about the apps installed in your device to deliver market research information. We will only share it in a way that does not identify you (e.g., in an aggregated form). No personal information received is disclosed or sold to third parties.


To communicate with you, including to respond to your inquiries and to send emails to an email address you provide to us for customer-service or technical-support purposes.

Marketing and Advertising

We will use your Personal Information for marketing purposes (as permitted by applicable law), such as contacting you about Trecone products and Services, and providing you with promotional materials that may be useful, relevant, valuable or otherwise of interest to you. We use Personal Information that we collect in connection with the Services, such as your location and your activities on the Services, to determine whether Trecone may wish to contact you in order to offer you Trecone Services and to facilitate the delivery of advertisements. We may send you (a) information about topics or content that we think may interest you, or (b) updates about the latest developments or features on the Services. We also may send push notifications to your device and a newsletter or similar materials to the e-mail address you provide to us in the event that you subscribe to receive such a newsletter. You have choices with respect to the communications you receive from us.

Career Opportunity

To consider an application for employment, including review of your supplied resume. The Personal Information may be saved in our files for future review and consideration, subject to applicable law. The Personal Information will be shared internally on a need-to-know basis, and may be given to our service providers who process data on our behalf.

Fraud Detection and Other Technical Issues

To detect, prevent, or otherwise address fraud, security or technical issues.

Legal compliance

To comply with applicable European, national and other laws and regulations, ato assist law enforcement activities and to enforcer or exercise our rights, for example our Terms of Services.

To process your information as described above, we rely on the following legal bases:

  • Provide our service to you: Most of the time, the reason we process your information is to perform the contract that you have with us and to improve our services. 
  • Legitimate interests: We may use your information where we have legitimate interests to do so. For instance, we analyze user’s installed apps to perform market research information
  • Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.

6. How we share information

As Required by Law and Similar Disclosures

We may disclose Personal Information we have about you: (i) if we are required to do so by law, regulation, or legal process, such as a court order; (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to protect against or respond to physical, financial or other harm, injury, or loss to property; or (iv) in connection with an investigation of suspected or actual unlawful activity. 

Merger, Sale, or Other Asset Transfers

Trecone may disclose your Personal Information to a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).

Aggregated Information

For the purposes of delivering Market Research Information, we will aggregate the information about your installed apps and apps’s user. We will only share such information in an anonymized and aggregated manner for the purpose of Trecone services or publicly. We do not sell your Personal Information.


Trecone may further disclose your Personal Information with your consent. In any such case, we will make it clear why we want to share the information.

7. Data transfer and international transfers

All the transfers of personal data that we carry out are necessary for the fulfillment of the indicated purposes, or are carried out to fulfill a legal obligation:

  • To the public administrations and justice administration, and to the security forces and bodies in compliance with the legal obligations that they are not applicable to us.
  • Payment service provider companies (banks, payment gateways, etc.), in the event that the customer makes any payment through the service offered by one of these companies.
  • Companies providing computer services, tools or computer infrastructure on which the services provided by TRECONE are based, such as hosting providers, CRMs, emailing service companies, etc.

In this sense, we inform you that any transfer that occurs will be made taking into account all the necessary legal safeguards. Likewise, we guarantee that we sign specific contracts with all our service providers according to the regulations.

In the same way, TRECONE guarantees that in the event that there are providers that are located in countries outside the European Union or others not considered adequate in accordance with the data protection regulations, the necessary precautions are taken to guarantee that the data can be transferred safely, either because the provider offers adequate guarantees, through, among others, its participation in the EU-US and Swiss-US Privacy Shield or Privacy Shield, the signing of the European Commission’s Model Contractual Clauses, or some of the exceptions contained in the regulations are met.

8. Exercise of your rights

We inform you that you can exercise the following rights:

Right of access to your personal data to know which ones are being processed and the processing operations carried out with them.

Right to rectify any inaccurate personal data.

‍Right to delete your personal data, when this is possible.

‍Right to request the limitation of the processing of your personal data when the accuracy, legality or need for data processing is doubtful, in which case, we may retain the data for the exercise or defense of claims.

‍Right of opposition to the processing of your personal data when the legal basis that enables us to process it, pursuant to section 5 above, is the legitimate interest.

‍Right to the portability of your data, when the legal basis that enables us to process those indicated in section 5 above is the existence of a contractual relationship or your consent.

‍Right to revoke the consent granted to Trecone.

You can exercise your rights at any time and for free in the following ways:

  • sending an email to the address:  indicating the right you want to exercise and your identifying information.
  • In addition, when you receive any communication from us, by clicking on the unsubscribe section that will contain that communication, you can unsubscribe from all previously accepted commercial communications shipments.

Likewise, we inform you that you have the right to file a claim with the Spanish Agency for Data Protection if you consider that we have committed an infringement of the legislation on data protection regarding the treatment of your personal data.

9. How long we retain your information

Personal Information will be stored and kept as long as needed to carry out the purposes described in this Policy or as otherwise required by applicable law. Unless we are required or permitted by law to keep this information for a longer period of time, when this information is no longer necessary to carry out the purposes for which we process it, we will delete your Personal Information or keep it in a form that does not permit identifying you. When determining the retention period, we take into account various criteria, such as the type of Services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our Services, the impact on the Services we provide if we delete some Personal Information from or about you, mandatory retention periods provided by law and the statute of limitations, and our use of your information for aggregated market research.

10. How we protect your information

Trecone cares about the security of your information, and employs physical, technological and administrative measures to protect the information you submit via the Services against loss, theft, and unauthorized access, use, disclosure or modification. However, we cannot ensure or warrant the security of any information you transmit to us or guarantee that information on the Services may not be accessed, disclosed, altered or destroyed. Electronic communications sent to or from the Services may not be secure. You should use caution whenever submitting information online and take special care in deciding what information you send to us. If you have reason to believe that your Personal Information is no longer secure, please notify us at the e-mail address provided in the “How to Contact Us” Section 12 below.

11. Minors

Children under 14 years of age may not use the services available through the Sites without the prior authorization of their parents, guardians or legal representatives, who will be solely responsible for all acts carried out through the Sites by the minors in their charge. , including filling in the forms with the personal data of said minors and marking, where appropriate, the boxes that accompany them. In this sense, and to the extent that Trecone does not have the capacity to control whether or not users are minors, parents and guardians must enable the necessary mechanisms to prevent them from accessing the Website and / or providing data. of a personal nature without their supervision, Trecone not accepting any responsibility in this regard.

12. Privacy policy changes

We reserve the right to change this Policy at any time. We will post any adjustments to this Policy on this page, and the revised version will be effective the date it is posted, which is identified at the top of the page. If we materially change the ways in which we process your Personal Information previously collected from you, we will notify you through our Services or any other means. We encourage you to review the Policy, which may be updated from time to time. Your continued use of our Services after such amendments will be deemed your acknowledgement of these changes to this Policy.

This privacy policy is formalized in Spanish and English, in case of conflict or discrepancy between one version and the other, the Spanish version of the text will prevail.

This privacy policy has been reviewed and published as of November 1st, 2020.

13. How to contact us

If you have questions about this Privacy Policy, you can contact at the following email address: